At crownph, your privacy matters as much as your gaming experience. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you hold as a crownph player in the Philippines.
Before diving into the full policy, here are the six core privacy commitments crownph makes to every Filipino player on the platform.
crownph ("we," "us," "our," or "the Platform") operates the online gaming platform accessible at crownph.net. We are committed to protecting the privacy and personal data of every player who registers and plays on crownph. This Privacy Policy describes how crownph collects, uses, stores, shares, and protects your personal information in connection with your use of our platform and services.
This Privacy Policy applies to all users of the crownph platform, including registered players, visitors who browse crownph.net without registering, and any individual who contacts crownph through our support channels. By accessing or using the crownph platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
This policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. crownph is registered as a personal information controller under applicable Philippine data privacy regulations.
crownph collects the following categories of personal data from players and platform users:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number, nationality | Account registration, age verification, KYC compliance |
| Contact Data | Email address, mobile number, residential address (city, province) | Account communication, support, notifications |
| Financial Data | GCash number, PayMaya account, BPI/BDO/Metrobank account details, transaction history | Deposits, withdrawals, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session logs | Platform security, fraud prevention, analytics |
| Gaming Data | Game history, bet amounts, win/loss records, session duration, bonus usage | Game integrity, responsible gaming monitoring, dispute resolution |
| Marketing Data | Communication preferences, promotional opt-in/opt-out status | Targeted promotions, campaign management |
crownph collects only the minimum personal data necessary for the purposes described in this policy. We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by applicable law or regulatory obligation (for example, problem gambling self-exclusion records).
crownph collects personal data through the following means:
crownph uses your personal data for the following purposes:
crownph processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations:
crownph does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
crownph uses cookies and similar tracking technologies on crownph.net to enhance your gaming experience, maintain your session, and analyze platform usage. The following types of cookies are used:
You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the crownph platform. For strictly necessary cookies, no consent is required as they are essential to the operation of the service you have requested.
crownph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While crownph takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. crownph cannot guarantee absolute security of your data. You are responsible for maintaining the confidentiality of your crownph login credentials and for any activity that occurs under your account.
crownph retains your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & identity data | Duration of account + 5 years after closure | AML regulatory requirement |
| Financial transaction records | 10 years from transaction date | Philippine AML Act, tax law |
| Gaming activity logs | 5 years from date of activity | PAGCOR regulatory requirement |
| Support communications | 3 years from last interaction | Legitimate interest, dispute resolution |
| Marketing preferences | Until consent is withdrawn | Consent |
| Self-exclusion records | Duration of exclusion + 7 years | Responsible gaming obligation |
Upon expiry of the applicable retention period, crownph will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by crownph:
To exercise any of the above rights, please contact the crownph Data Protection Officer (DPO) using the contact details provided in Section 14 of this policy. crownph will respond to all verified data subject requests within thirty (30) calendar days of receipt, in accordance with NPC guidelines.
The crownph platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. crownph does not knowingly collect personal data from individuals under the age of 21.
If crownph becomes aware that personal data has been collected from a person under the age of 21, we will immediately close the relevant account, forfeit any associated winnings, return any deposits where technically feasible, and securely delete all personal data associated with that account.
If you are a parent or guardian and believe that your child has registered on the crownph platform, please contact our support team immediately at the contact details provided in Section 14 of this policy.
The crownph platform may contain references to third-party payment services (such as GCash and PayMaya) and other external services. When you interact with these third-party services, you are subject to their own privacy policies and terms of service, which are independent of this crownph Privacy Policy.
crownph is not responsible for the privacy practices, data security measures, or content of any third-party services. We encourage you to review the privacy policies of any third-party services you use in connection with your crownph account before providing them with your personal data.
crownph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When material changes are made to this policy, crownph will notify registered players via email or a prominent notice on the crownph platform at least seven (7) days before the changes take effect, where reasonably practicable.
The "Last Updated" date at the top of this page reflects the date of the most recent revision. The most current version of this Privacy Policy will always be available at crownph.net/privacy-policy. Your continued use of the crownph platform after the effective date of any amendment constitutes your acknowledgment of the revised Privacy Policy.
If you do not agree with any changes to this Privacy Policy, you should stop using the crownph platform and may request account closure by contacting our support team.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by crownph, please contact our Data Protection Officer (DPO):
You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe that crownph has not handled your personal data in accordance with the Data Privacy Act of 2012. For more information on your rights and how to file a complaint, visit the NPC's official website.
Now that you know how crownph safeguards your data, you can play with full confidence. Join Filipino players from Manila to Davao on the platform that puts your privacy and security first.
21+ only. Please play responsibly. crownph operates in compliance with PAGCOR guidelines.